Return and Refund Policy
At The Reindeer’s Retreat, we are committed to ensuring our customers have a delightful shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.
Returns
-
Eligibility for Return:
Items may be returned within 30 days of purchase if they are:- Unused and in their original condition, including all tags and packaging.
- Accompanied by proof of purchase (e.g., receipt or order confirmation).
-
Non-Returnable Items:
- Customised or personalised items, such as custom baubles.
- Seasonal or clearance items marked as “final sale.”
- Any items that show signs of wear, damage, or use.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days and issued to your original payment method.
Exchanges
- If you wish to exchange an item for a different product, please contact us via email to arrange the exchange. Any price differences will need to be settled before the exchange is completed.
Faulty or Damaged Items
- If your order arrives damaged or faulty, please email us within 7 days of receipt, including photos of the item and packaging. We will arrange for a replacement, refund, or store credit.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a fault, defect, or incorrect item sent by us.
- We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.
How to Initiate a Return or Refund
- Email us at [insert contact email] with your name, order number, and reason for return. Our friendly team will guide you through the process.
Thank you for shopping with The Reindeer’s Retreat. Your happiness and satisfaction are at the heart of what we do!