Q: What does The Reindeer’s Retreat sell?
A: While we specialise in Christmas decorations, including trees, wreaths, garlands, ornaments, and themed collections like Classic Christmas, Merry Grinchmas, and Peppermint Candyland, we also offer products for other special occasions. You’ll find thoughtful gifts and decorations for Valentine’s Day, Mother’s Day, Father’s Day, and celebrations throughout the year. We also create customised baubles and provide tree rentals to make every occasion magical.
Q: Where are you located?
A: Our store is located at 45 Boolimba Crescent, Narrabundah, ACT, 2604. Visit us to experience the magic of Christmas all year round!
Q: Do you hire seasonal staff?
A: Yes, we welcome seasonal team members! We prioritise hiring individuals from vulnerable communities, contributing to our mission of inclusivity and support.
Q: How much does shipping cost?
A: We offer the following flat rates:
- $12 for orders up to $250
- $19 for orders between $250 and $399
- Free shipping for orders over $400 (excluding bulky items).
Additional fees may apply for large bulky items, indicated at checkout.
Q: How long does it take to receive my order?
A: Orders are typically packed and dispatched within 3–4 business days. Delivery times depend on your location, but most orders arrive within 7–10 business days.
Q: Can I pick up my order locally?
A: Yes, free local pickup is available at our store. You’ll receive an email notification when your order is ready for collection.
Q: Do you offer customised decorations?
A: Yes! We create personalised baubles and other festive items. Visit our Customised Baubles page for more details or contact us to discuss your requirements.
Q: How long does it take to create customised items?
A: Customised products typically take 7–10 business days to produce. During peak seasons, production times may be longer, so please order early.
Q: What is your return policy?
A: We accept returns within 30 days for unused items in their original condition, with proof of purchase. Customised and clearance items are non-returnable. For more details, visit our Returns and Refunds Policy page.
Q: My item arrived damaged. What should I do?
A: Please contact us within 7 days of receiving your order, including photos of the damaged item and packaging. We’ll arrange a replacement or refund as soon as possible.
Q: How can I contact you?
A: You can reach us via email at enquiries@reindeersretreat.com.au or call us at 0401 242 214.
Q: Do you host workshops?
A: Yes, we host DIY workshops like our Bon Bons Workshop. Follow us on social media or check our website for upcoming events!